Privacy Policy

Introduction

This Privacy Policy describes how GAURAV and its affiliates (collectively "GAURAV, we, our, us") collect, use, share, protect or otherwise process your information/personal data through our website https://www.engineercodewala.in/ (hereinafter referred to as "Platform"). Please note that you may be able to browse certain sections of the Platform without registering with us.

We do not offer any product/service under this Platform outside India and your personal data will primarily be stored and processed in India. By visiting this Platform, providing your information or availing any product/service offered on the Platform, you expressly agree to be bound by the terms and conditions of this Privacy Policy, the Terms of Use and the applicable service/product terms and conditions, and agree to be governed by the laws of India including but not limited to the laws applicable to data protection and privacy. If you do not agree please do not use or access our Platform.

Collection of Information

We collect your personal data when you use our Platform, services or otherwise interact with us during the course of our relationship. Information may include name, date of birth, address, phone number, email ID, identity proofs, and sensitive information such as bank details or biometric data (with consent).

We may also track your behaviour, preferences, and transaction data. Data collected by third-party partners (such as payment gateways or logistics providers) is governed by their respective privacy policies.

Usage of Information

We use your personal data to provide services, process transactions, enhance user experience, troubleshoot issues, resolve disputes, and enforce our Terms. We may also use it for marketing, research, fraud-prevention, and improving our offerings.

Sharing of Information

We may share your personal data with group entities, affiliates, sellers, business partners, logistics providers, payment intermediaries (such as PhonePe), and government authorities when legally required.

We never sell your personal data. Disclosures may be required to comply with law, enforce agreements, protect rights, or prevent fraud.

Security Precautions

We adopt reasonable security practices and use secure servers to protect your personal data. However, data transmission over the internet is not completely secure. You are responsible for protecting your account credentials.

Data Deletion & Retention

You can delete your account anytime from your profile settings or by contacting us. Some information may be retained temporarily if required for pending services, disputes, or fraud prevention. Retained data may be anonymised for analytics and research.

Your Rights

You may access, rectify, or update your personal data directly via the Platform. You may also opt out of promotional communications or withdraw consent by contacting our support team.

Consent

By using the Platform, you consent to our collection, use, storage, and processing of your personal data in accordance with this Privacy Policy. Withdrawal of consent may limit our ability to provide some services.

Changes to this Privacy Policy

We may update this Privacy Policy from time to time. Significant changes will be communicated as required under applicable law. We encourage you to periodically review this page for updates.